Privacy Policy
Last updated: May 30, 2026
Your Privacy Matters
At TOTOPASA, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our personalization services in Nepal.
Information We Collect
Customer Details
We collect your name, phone number, email address, and delivery address to process your orders and provide customer support.
Personalization Info
To create your custom gifts, we collect your child's name, age, and your specific design preferences or themes.
How We Use Your Data
We use the information we collect for the following purposes:
To design and produce your personalized T-shirts, books, and bottles.
To send digital mockups for your approval via WhatsApp or Email.
To facilitate delivery of your products through our partner couriers.
To send you updates about our collections and special festive offers (you can opt-out anytime).
To understand how visitors use our website through analytics and session behavior tools, so we can improve pages, navigation, and ordering flow.
Website Analytics
We use Microsoft Clarity to learn how visitors interact with our website, such as clicks, scrolling, page navigation, and session behavior. This helps us improve the website experience and make it easier for customers to browse products or contact us. We do not use these tools to sell your personal information.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and is only accessible by authorized personnel who are required to keep the information confidential.
We NEVER sell or trade your personal information to third parties.
Third-Party Sharing
We only share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This includes our delivery partners in Nepal.